Frequently Asked Questions
Find answers to common questions about our platform
Getting Started
How do I get started with the platform?
Simply sign up for an account and choose your role (coach, athlete, or club administrator). Once registered, you can start creating training sessions, inviting athletes, or joining a club.
Do I need a premium subscription to use the platform?
Basic features are available for free. Premium subscriptions unlock advanced features like AI-powered workout generation, detailed analytics, and priority support.
Can I use the platform without a running watch?
Yes! While watch integration provides real-time data sync, you can still use the platform to plan and track training sessions manually.
For Coaches
How do I create training sessions for my athletes?
Navigate to the Calendar section, click 'Create Session', and use our intuitive planning tools. You can also leverage our AI assistant to generate optimized workouts based on your athletes' goals and current fitness levels.
Can I send training plans directly to athlete watches?
Yes! Once you create a training session, you can sync it directly to your athletes' compatible running watches. Supported devices include Garmin, Polar, and other major brands.
How do I track my athletes' progress?
The platform automatically syncs workout data from athlete watches. You'll have access to comprehensive analytics including pace, heart rate, distance, and more. View individual athlete dashboards or compare performance across your team.
Can I organize athletes into groups?
Absolutely! Create groups for different training levels, teams, or training programs. This makes it easy to assign workouts to multiple athletes at once.
For Athletes
How do I receive training plans from my coach?
Once your coach assigns you a training session, it will appear in your calendar. If you have a compatible watch, the workout will automatically sync to your device.
What data is automatically synced from my watch?
The platform syncs comprehensive workout data including distance, pace, heart rate zones, elevation, cadence, and more. All data is securely stored and accessible to your coach.
Can I use the platform if I'm not part of a club?
Yes! Individual athletes can use the platform independently, though joining a club or connecting with a coach unlocks additional features and guidance.
For Clubs
How do I manage multiple coaches and athletes?
Club administrators can create and manage multiple coaches, organize athletes into groups, and oversee training programs across the entire organization.
Can I customize the platform for my club's needs?
Yes! Club accounts include customization options for branding, group structures, and training program templates tailored to your club's methodology.
What reporting features are available for clubs?
Access comprehensive reports on athlete participation, training completion rates, performance trends, and more. Export data for further analysis or presentations.
Technical & Support
Which running watches are supported?
We support Garmin, Polar, Suunto, and other major running watch brands. Check our compatibility page for the full list of supported devices.
Is my data secure?
Yes, we take data security seriously. All data is encrypted in transit and at rest. We comply with GDPR and other privacy regulations.
How does the AI workout builder work?
Our AI analyzes athlete profiles, training history, goals, and current fitness levels to suggest optimized workouts. Coaches can review and customize AI-generated plans before assigning them.
Can I use the platform offline?
The platform includes PWA (Progressive Web App) capabilities, allowing you to access basic features offline. Full functionality requires an internet connection.
How do I contact support?
Premium users have access to priority support. You can reach our support team through the help section in your account or email support@trainingapp.com.
Still have questions?
Can't find the answer you're looking for? Get in touch with our support team.